All Questions - Attendify Forum

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Anonymous • 3 months ago

Announcements

Welcome to the Attendify Forum. 📌 Pinned (edited)

This forum is a dedicated space for Attendify providers and administrators to get support, ask quest...

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Anonymous • 3 months ago

I had the same issue

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Anonymous • 2 months ago

Hello , I am not able to open kids information on present or absence side.

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Anonymous • 2 months ago

@radhaverma1004_3976 Hello ! Can you provide more information? Are you a provider?

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Anonymous • 3 weeks ago

Provider Payroll

Add ons and Deductions

Is it possible to have add ons and deductions show in the weekly reports? (general and Provider pay...

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Anonymous • 3 weeks ago

Hello Pamela! The add and deductions already show in the provider payroll weekly report but only the adds on show in general. We will look into adding the deduction into the general. We hope this helps.

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Anonymous • 1 week ago

I am just following up on this...the add ons are not showing in the General weekly report. Is it possible to have ad ons and deductions show on all applicable reports?

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Anonymous • 3 weeks ago

Technical Help

Attendance

Hi,
I submitted the attendance after completing on Monday. I didn’t realize I was supposed to submit...

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Anonymous • 1 month ago

Billing

Data deleting

We are consistently, but not consistently, having data delete from Sage after uploading Attendify fi...

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Anonymous • 2 months ago

General Post

Parent Invoice

Hello. A parent has reached out : I haven't been receiving invoices for quite some time and when I t...

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Anonymous • 2 months ago

Technical Help

timeframe of sign in

We have a Provider that has noticed she is getting "kicked out" after only 20-30 min. Does the site...

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Anonymous • 2 months ago

It was initially set to 30 mins and it may still be at 30mins. Would they benefit from a longer access time?

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Anonymous • 2 months ago

@Support_1 Not necessarily. I thought it had changed to 2 hrs. 30 min is fine, I will let her know. Providers do typically have drop off and pick up ranges between 1-2 hrs, so a longer time might be beneficial, but signing in every 30 min is not the end of the world either :)

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Anonymous • 2 months ago

@pamela_hennessy_1683 it may be 2 hours. We will look into it : )

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Anonymous • 2 months ago

@Support_1 we have rectified it and it show now go up to 3 hours. please monitor and kindly let us know.

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Anonymous • 2 months ago

Technical Help

Frozen "Circling"

Has anyone experienced Attendify stuck "circling" after you generate a "Date Range Report" and click...

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Anonymous • 2 months ago

Photo to clarify what I see.

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Anonymous • 2 months ago

Yes! This happened to me last payroll each time I downloaded the reports.

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Anonymous • 2 months ago

This is still happening every time I download a CSV file for a date range report. I have to exit the program and log back in. Any idea what might be causing this or how to fix it?

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Anonymous • 2 months ago

Provider Payroll

ETS upload missing information

I just did a date range upload for the current payroll. The base pay acct was uploaded, but the gran...

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Anonymous • 2 months ago

Did the Grant A and Grant B information show in the excel format? also what was the name of the report you downloaded?

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Anonymous • 2 months ago

@Support_1 Okay so now I see the problem is that the date range report on Attendify does not include grant A and B.

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Anonymous • 2 months ago

@Wee Watch Barrie Were there values for grant a and b for those providers in their attendance records? you can go to the weekly report for one of the weeks in your date range to confirm

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Anonymous • 2 months ago

@Support_1 Yes, all providers have values included where needed. They just don't show in the columns for the Sage Payroll date range report.

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Anonymous • 2 months ago

@Wee Watch Barrie interesting observation we have rectified it. check now and confirm.

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Anonymous • 3 months ago

Attendance

Hours

On several occasions the time indicated is not correct that the child has been in care IE 754 to 4:5...

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Anonymous • 3 months ago

Provider Payroll

Payroll/billing Sorting via Provider name

We have noticed that in different areas sorting is done differently. Is it possible to have it unif...

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Anonymous • 3 months ago

Hi Pamela is this for payroll and billing in the weekly report or date range report?

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Anonymous • 3 months ago

It's the parent billing in the weekly report where is is different from everywhere else. Is it possible for Lopsii to call us, it is better to explain on the phone.

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Anonymous • 3 months ago

@pamela_hennessy_1683 Hi Pamela! We have passed on your request to the dev team for the providers name to be uniform across your reports particularly in your parent billing to help with your sorting process. Let us know if we missed anything.

All Questions & Answers

All Questions (10)

Welcome to the Attendify Forum. 📌 Pinned (edited)

Add a Comment

Add ons and Deductions

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Attendance

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Data deleting

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Parent Invoice

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timeframe of sign in

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Frozen "Circling"

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ETS upload missing information

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Hours

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Payroll/billing Sorting via Provider name

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