All Questions - Attendify Forum

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Anonymous • 7 months ago

Announcements

Welcome to the Attendify Forum. 📌 Pinned (edited)

This forum is a dedicated space for Attendify providers and administrators to get support, ask quest...

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Anonymous • 7 months ago

I had the same issue

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Anonymous • 6 months ago

Hello , I am not able to open kids information on present or absence side.

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Anonymous • 6 months ago

@radhaverma1004_3976 Hello ! Can you provide more information? Are you a provider?

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Anonymous • 1 month ago

General Question

Rate change assistance

I am wondering if there is a way to change rates by editing the existing one that won't change previ...

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Anonymous • 1 month ago

Hi Pamela, yes there is a way and this method doesn't involve creating new rates. Go to your rate code. duplicate your rate (marked in red as 1) and after duplicating your rate change the month (marked in red as 2) to when the cwelcc changes occurred for and then change the rates in the one one you duplicated not the old one. the + side is to ask Attendify assistant if you're still having any more issues. Or ask "show me how to duplicate my current rate for [insert month you want] and how to change the content of the new one" we hope this helps.

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Anonymous • 1 month ago

@Support_1 Thank you so much for your quick reply!

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Anonymous • 1 month ago

Billing

Non-CWECC Children

Is there a work around to ensure accurate billing for when a child turns 6 years of age mid month. ...

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Anonymous • 3 months ago

General Question

ETS Update

Do you have any idea when we can expect the updated version of the ETS? Unfortunately, my Sage was ...

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Anonymous • 3 months ago

Technical Help

Login entries getting deleted automatically

Recently I started experiencing automatic entries getting deleted at the end of the day while signin...

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Anonymous • 4 months ago

Provider Payroll

Add ons and Deductions

Is it possible to have add ons and deductions show in the weekly reports? (general and Provider pay...

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Anonymous • 4 months ago

Hello Pamela! The add and deductions already show in the provider payroll weekly report but only the adds on show in general. We will look into adding the deduction into the general. We hope this helps.

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Anonymous • 4 months ago

I am just following up on this...the add ons are not showing in the General weekly report. Is it possible to have ad ons and deductions show on all applicable reports?

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Anonymous • 4 months ago

Technical Help

Attendance

Hi,
I submitted the attendance after completing on Monday. I didn’t realize I was supposed to submit...

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Anonymous • 5 months ago

Billing

Data deleting

We are consistently, but not consistently, having data delete from Sage after uploading Attendify fi...

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Anonymous • 6 months ago

General Post

Parent Invoice

Hello. A parent has reached out : I haven't been receiving invoices for quite some time and when I t...

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Anonymous • 6 months ago

Technical Help

timeframe of sign in

We have a Provider that has noticed she is getting "kicked out" after only 20-30 min. Does the site...

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Anonymous • 6 months ago

It was initially set to 30 mins and it may still be at 30mins. Would they benefit from a longer access time?

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Anonymous • 6 months ago

@Support_1 Not necessarily. I thought it had changed to 2 hrs. 30 min is fine, I will let her know. Providers do typically have drop off and pick up ranges between 1-2 hrs, so a longer time might be beneficial, but signing in every 30 min is not the end of the world either :)

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Anonymous • 6 months ago

@pamela_hennessy_1683 it may be 2 hours. We will look into it : )

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Anonymous • 6 months ago

@Support_1 we have rectified it and it show now go up to 3 hours. please monitor and kindly let us know.

All Questions & Answers

All Questions (10)

Welcome to the Attendify Forum. 📌 Pinned (edited)

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Rate change assistance

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Non-CWECC Children

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ETS Update

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Login entries getting deleted automatically

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Add ons and Deductions

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Attendance

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Data deleting

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Parent Invoice

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timeframe of sign in

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