Attendify Forum

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Anonymous • 6 months ago

Technical Help

Frozen "Circling"

Has anyone experienced Attendify stuck "circling" after you generate a "Date Range Report" and click...

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Anonymous • 6 months ago

Photo to clarify what I see.

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Anonymous • 6 months ago

Yes! This happened to me last payroll each time I downloaded the reports.

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Anonymous • 6 months ago

This is still happening every time I download a CSV file for a date range report. I have to exit the program and log back in. Any idea what might be causing this or how to fix it?

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Anonymous • 6 months ago

Provider Payroll

ETS upload missing information

I just did a date range upload for the current payroll. The base pay acct was uploaded, but the gran...

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Anonymous • 6 months ago

Did the Grant A and Grant B information show in the excel format? also what was the name of the report you downloaded?

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Anonymous • 6 months ago

@Support_1 Okay so now I see the problem is that the date range report on Attendify does not include grant A and B.

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Anonymous • 6 months ago

@Wee Watch Barrie Were there values for grant a and b for those providers in their attendance records? you can go to the weekly report for one of the weeks in your date range to confirm

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Anonymous • 6 months ago

@Support_1 Yes, all providers have values included where needed. They just don't show in the columns for the Sage Payroll date range report.

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Anonymous • 6 months ago

@Wee Watch Barrie interesting observation we have rectified it. check now and confirm.

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Anonymous • 7 months ago

Attendance

Hours

On several occasions the time indicated is not correct that the child has been in care IE 754 to 4:5...

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Anonymous • 7 months ago

Provider Payroll

Payroll/billing Sorting via Provider name

We have noticed that in different areas sorting is done differently. Is it possible to have it unif...

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Anonymous • 7 months ago

Hi Pamela is this for payroll and billing in the weekly report or date range report?

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Anonymous • 7 months ago

It's the parent billing in the weekly report where is is different from everywhere else. Is it possible for Lopsii to call us, it is better to explain on the phone.

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Anonymous • 7 months ago

@pamela_hennessy_1683 Hi Pamela! We have passed on your request to the dev team for the providers name to be uniform across your reports particularly in your parent billing to help with your sorting process. Let us know if we missed anything.

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Anonymous • 7 months ago

General Post

provider

I want to notify you that it is very slow when you sign in especially morning times. Today is second...

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Anonymous • 7 months ago

General Post

Attenetify Very Slow

I am having Attentify take a very long time to do anything this morning. Also we have had a number...

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Anonymous • 7 months ago

General Post

Unable to login

Both Admins and Providers having issues this morning. Super slow or not able to log in at all. Pleas...

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Anonymous • 7 months ago

General Post

Very slow

Good Morning! We have had several Providers reach out that are not able to get into Attendify this ...

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Anonymous • 7 months ago

Attendance

Absent child attendance

One child was absent I was trying do entry manually I filled all information but it says invalid tim...

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Anonymous • 7 months ago

General Post

Unable to make adjustments to the time

I wad unable to log in this morning until an hour and half after the kids had arrived. I have no way...

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Anonymous • 7 months ago

Hi, to do a manual entry and edit the times visit this -> https://useattendify.com/u/attendance_record/view/ Let us know if this helps.

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Anonymous • 7 months ago

Hi again. Did you log them in via manual or automatic entries? that defines how you can changes them

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User Posts

Frozen "Circling"

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ETS upload missing information

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Hours

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Payroll/billing Sorting via Provider name

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provider

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Attenetify Very Slow

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Unable to login

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Very slow

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Absent child attendance

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Unable to make adjustments to the time

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