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🔥 All Categories 📢 Announcements 💰 Billing 📅 Attendance 💵 Provider Payroll 🏛️ Subsidy 🔧 Technical Help ❓ General Question 💬 General Post

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Anonymous • 1 month ago

Top score: 1

Subsidy

Subsidy Co-Pay History

I’m having trouble getting the co-pay history feature to work correctly.
For reference:
December 2025: Co-pay was $3.59/day
January 1, 2026…

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Anonymous • 1 month ago

Hello, I checked the copay issue. The copay date change wasn’t entered correctly in the copay history, and no copay date was set in the Co‑pay Information section, so the system defaulted to using the current copay amount. The copay date change entry in the copay history should be dated "2026-01-01", which is when the amount was updated. The current copay amount's copay date should be "2026-01-01", since that’s when it was first used.

Anonymous • 1 month ago

@Support_2 I will try that and report back! The date in the current co-pay disappears. Each time I open it, there’s no date. It prompts you to enter a date when you save and I enter it, then it’s gone when I re-open it.

Anonymous • 1 month ago

@Wee Watch Windsor West The issue of the current copay date disappearance has been resolved.

Anonymous • 1 month ago

@Support_2 I updated as you explained. The date for co-pay at the top is not saving (Image below). the Dec co-pay is not calculating at $3.59.

Anonymous • 1 month ago

@Wee Watch Windsor West I just corrected the issue.

Anonymous • 1 month ago

@Support_2 Thank you. I can see the date now. The Dec co-pay is still using the current co-pay and not the historical co-pay for Dec. Did I enter the correct details?

Anonymous • 1 month ago

@Wee Watch Windsor West Would mind showing where it is using the current co-pay for dec ?

Anonymous • 1 month ago

@Support_2 I hope this is helpful while keeping names private.

Anonymous • 1 month ago

@Wee Watch Windsor West Is the Parent Pays supposed to be $79.39?

Anonymous • 1 month ago

@Support_2 For Dec it should be $3.59/day X 21 days =$75.39

Anonymous • 1 month ago

@Wee Watch Windsor West when was the $3.59 applicable for? which time period? on your data it says it was applicable on the 1 of the 1 day of the first month of 2026. I'm guessing it's not meant to be applicable for 2026 -01-01 but for sometimes last year current?

Anonymous • 1 month ago

@Support_1 December 2025: Co-pay was $3.59/day January 1, 2026: Co-pay increased to $3.79/day

Anonymous • 1 month ago

@Wee Watch Windsor West the naming of the table is what may have caused the confusion. Attached is the screen shot. What you have to do is remove the one you currently have and add that amount for 2025 - dec -01. that would solve the issue. please revert back when fixed

Anonymous • 1 month ago

@Support_1 I previously tied that option as well and it did not pick it up. I just tried it again and deleted the entry in your screenshot but it is unfortunately still not working. Is is defaulting to the current co-pay.

Anonymous • 1 month ago

@Wee Watch Windsor West the previous attempt was right we caught a bug and we have rectified it.

Anonymous • 1 month ago

@Support_1 it should work perfectly now

Anonymous • 1 month ago

@Support_1 Thank you for fixing it!

Anonymous • 1 month ago

@Wee Watch Windsor West We have another co-pay rate issue now. It was correct before this fix, so thinking it may be connected. 2 children who go back and forth between full fee and subsidy. The parent amount was correct for the full fee months, but it now says $0 for parent amount. June 1 - Nov 30 -subsidy $0 Dec 1 -31 -full fee Jan 1 - 31 -subsidy $0 Feb 1 on -full fee.

Anonymous • 1 month ago

@Wee Watch Windsor West Could you share the children's names so we can investigate the issue?

Anonymous • 1 month ago

@Support_2 Thank you. I shared my screen with Lopsii today and walked through it while he investigated what was happening.

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Subsidy Co-Pay History

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