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🔥 All Categories 📢 Announcements 💰 Billing 📅 Attendance 💵 Provider Payroll 🏛️ Subsidy 🔧 Technical Help ❓ General Question 💬 General Post

Top Ranked Posts (8)

Anonymous • 3 weeks ago

Top score: 1

Technical Help

Attendance

Hi,
I submitted the attendance after completing on Monday. I didn’t realize I was supposed to submit at the end of week not daily. Now toda…

Anonymous • 2 months ago

Top score: 0

Technical Help

timeframe of sign in

We have a Provider that has noticed she is getting "kicked out" after only 20-30 min. Does the site still stay "active" for up to 2 hrs af…

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Anonymous • 2 months ago

It was initially set to 30 mins and it may still be at 30mins. Would they benefit from a longer access time?

Anonymous • 2 months ago

@Support_1 Not necessarily. I thought it had changed to 2 hrs. 30 min is fine, I will let her know. Providers do typically have drop off and pick up ranges between 1-2 hrs, so a longer time might be beneficial, but signing in every 30 min is not the end of the world either :)

Anonymous • 2 months ago

@pamela_hennessy_1683 it may be 2 hours. We will look into it : )

Anonymous • 2 months ago

@Support_1 we have rectified it and it show now go up to 3 hours. please monitor and kindly let us know.

Anonymous • 2 months ago

Top score: 0

Technical Help

Frozen "Circling"

Has anyone experienced Attendify stuck "circling" after you generate a "Date Range Report" and click on "Download a CSV"?
The screen goes…

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Anonymous • 2 months ago

Photo to clarify what I see.

Anonymous • 2 months ago

Yes! This happened to me last payroll each time I downloaded the reports.

Anonymous • 2 months ago

This is still happening every time I download a CSV file for a date range report. I have to exit the program and log back in. Any idea what might be causing this or how to fix it?

Anonymous • 3 months ago

Top score: 1

Technical Help

No access to Attendify

Unable to log in from 8:00 am to almost 9:00 am. Very slow once I did get in.

Anonymous • 3 months ago

Top score: 1

Technical Help

No access to Attendify

Unable to log in from 8:00 am to almost 9:00 am. Very slow once I did get in.

Anonymous • 3 months ago

Top score: 0

Technical Help

Slow loading

We are still having Providers stating that they are having issues. The site is quite slow to open and once in it takes a while to open ite…

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Anonymous • 3 months ago

Hi could you inform the providers still having issues to share on here so we can support them directly? Thanks.

Anonymous • 3 months ago

@Support_1 It is not an issue with just one Provider, we are also having this issue at the office. If you are saying that this is not a site issue, but individual then we will let them know that.

Anonymous • 3 months ago

@pamela_hennessy_1683 Thanks for letting us know. We are investigating what may be causing it to be slow for your office and some of your providers.

Anonymous • 3 months ago

Top score: 2

Technical Help

ETS issue

Why do the ETS parent billings and payroll keep disappearing in Sage? This has happened multiple times and it is challenging to ensure acco…

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Anonymous • 3 months ago

does it show after the entries have been made to ETS? When do you notice it disappearing

Anonymous • 3 months ago

@Support_1 It shows afterwards that’s everything is posted. Then days or weeks will pass and they’ll be gone. There doesn’t seem to be a set timeline for when they disappear.

Anonymous • 3 months ago

@Wee Watch Barrie this may be a sage issue and sadly note an ETS one because we don't control what happens on sage past the entry period. I hope this helps

Anonymous • 3 months ago

Hello! We looked into it and found that you may not be synchronizing from your local sage to the cloud properly. I hope this helps.

Anonymous • 3 months ago

Top score: 1

Technical Help

Do you still see this on your login page?

put your thought in the comments

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Anonymous • 3 months ago

Many of our Providers do not like it. I think the original log in page was perfect.

Anonymous • 3 months ago

@pamela_hennessy_1683 It has long been removed and we believe providers should no longer see it.

Anonymous • 3 months ago

@pamela_hennessy_1683 If your providers are still seeing in it. they can comment on here and we can look into it.

Anonymous • 3 months ago

@Support_1 Sorry, I don't have access to the Provider login, I was just sharing what Providers had mentioned when it first showed up. We still see it when we log in, so assumed Providers could too.

Anonymous • 3 months ago

@pamela_hennessy_1683 sorry I'm not sure I understand are you saying your login screen show up like that above?

Anonymous • 3 months ago

@pamela_hennessy_1683 could you please attach to your next response that you see that exact screen? thanks

Anonymous • 3 months ago

@Support_1 If we sign in on our phone it doesn't show, but if we sign in on our laptop then it is there

Anonymous • 3 months ago

@Wee Watch Barrie can you share a screenshot of what you are seeing

Anonymous • 3 months ago

@Support_1 I zoomed it out to try to capture most of the picture.

Anonymous • 3 months ago

@Wee Watch Barrie i'm not sure what you mean. doesn't seem like you attached an image

Anonymous • 3 months ago

@Support_1 It won't attach from my phone...does this work?

Anonymous • 3 months ago

@Wee Watch Barrie here

Anonymous • 3 months ago

@Support_1 it worked from my computer

Anonymous • 3 months ago

@Support_1 I still see this when logging in

Anonymous • 3 months ago

@dloveman842_5754 My screen is like above with that big picture and I need to scroll down for the login box every time

Anonymous • 3 months ago

@dloveman842_5754 what device do you use? and can you put in a screenshot?

Anonymous • 3 months ago

@Support_1 Laptop

Anonymous • 3 months ago

@dloveman842_5754 Also

Top Posts

Top Ranked Posts (8)

Attendance

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timeframe of sign in

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Frozen "Circling"

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No access to Attendify

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No access to Attendify

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Slow loading

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ETS issue

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Do you still see this on your login page?

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